Posted on January 8, 2018 in General
You may remember the Greek legend of the Sirens. These creatures lured sailors to their death with enchanting music and beautiful voices. The songs were so inviting that the sailors would pursue them to the point of crashing their boats upon the rocks.
Outsourcing is very tempting—similar to the call of the Sirens.
Labor costs are the single greatest cost for a medical billing company. It is very easy to cut those costs in half by simply shipping jobs to India, or another country with cheap labor. There has been a lot of acquisitions of medical billing companies in recent years based on this very seductive model. Buy the company with its expensive US labor, and ship the jobs overseas making large profits in the process. It sounds so good.
Dexios doesn’t outsource. 100% of our labor is in the USA. All of our radiology billing and coding services are performed by highly-skilled experts in America—either at your location or at one of our regional billing centers.
Why would we do that? That sounds crazy.
The reason is quite simple—we think the quality is lacking. We believe the old adage “you get what you pay for” is true.
We’ve observed plenty of these moves over the past few years. People hear the Siren song of outsourcing, or they get bought out by venture capitalists with the view to outsourcing. Once they make the move quality drops, and they lose clients. Their reputation is damaged beyond recovery.
Dexios is very much aware that labor savings are important. We just choose to approach it another way. Rather than sending jobs overseas, we are hiring the best and the brightest and using them to implement robotics. RPA, or robotics process automation, is the computerization of billing as a way to save on labor without sacrificing quality. Robotics is used in medical companies and imaging centers in a variety of departments such as HR and accounting, but claims processing is the single-most beneficial area for robotics in the healthcare industry.
So, how does it work?
Once you set up a program and test it to automate, the process repeats itself perfectly and much quicker than the most skilled human biller or coder. It also never calls in sick. This frees up your human capital to work on those one-off issues that would be impossible to program.
Everyone must control labor costs. How you go about it, and what effect it has on quality and collections are another thing altogether. To learn more about outsourcing radiology billing services to Dexios, contact us today.
“We are apt to shut our eyes against a painful truth, and listen to the song of that siren till she transforms us into beasts” -Patrick Henry